Holystikint
You have the right to cancel your order within 15 days.
The cancellation period is 15 days from the date you received the goods, or from the date a third party designated by you, other than the carrier, took possession of the delivered products.
To exercise your right of cancellation, you must notify us of your decision by means of a clear statement.
You can inform us of your decision by email at: returns8holystikstore@gmail.com or via our contact form below.
After verifying the product(s), we will issue a refund no later than 14 days after receiving the returned goods.
We will use the same payment method used during the order, and no fees will be charged for this reimbursement.
(Once we confirm the refund, it will be credited to your account immediately. However, this amount remains subject to verification or validation by your bank, which may adjust or reverse it according to their internal policy.)
Return Conditions
To be eligible for a return, please ensure that:
The goods were purchased within the last 15 days.
The goods are in their original packaging.
We do not accept any products that have already been used.
The following goods cannot be returned:
Items made to your specifications or clearly personalized.
Goods which, by their nature, cannot be returned—such as items that deteriorate quickly or are past their expiration date.
Goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.
Goods which, after delivery, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the return conditions above, at our sole discretion.
Returning Goods
You are responsible for the costs and risks of returning the goods. You should send the goods to the following address:
[Insert return address]
We are not responsible for any damage or loss during return shipment. Therefore, we recommend using an insured and trackable courier service. We cannot issue a refund without receiving the goods or proof of delivery.
Gifts
If the goods were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.
If the goods were not marked as a gift at the time of purchase, or if the gift-giver had the order shipped to themselves to give to you later, the refund will be sent to the gift-giver.
Special Return Conditions for Certain Regions
(Asia, Australia, New Zealand and surrounding islands, USA and its territories, Canada)
For orders under €40 shipped to the following areas:
Asia
Australia
New Zealand and surrounding islands
USA and its territories
Canada
It is not required to return the products.
However, you will be asked to provide proof of the product condition, such as a time-stamped photo of the damaged items upon delivery.
If you wish to return your order or specific items from these regions because you are unsatisfied with the received product, you will be responsible for the return shipping costs and logistics. Items must be returned in their original packaging and must not have been used. Otherwise, they will not be accepted or refunded.
A cancellation and return period of 20 days from the date of receipt is granted for these regions.
Contact Us
If you have any questions about our return and refund policy, please contact us by email at: [insert your contact email].